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Measures of Success – React Less, Lead Better, Improve More

April 17 @ 8:30 am - 12:10 pm

Please join Mark Graban at the 32nd Annual Shingo Conference, April 17, 2020 in Orlando Florida for this workshop, designed to help you better define and more effectively utilize metrics.

This workshop’s activities are designed to help you overreact less, improve more, and lead better. You’ll learn to distinguish signal from noise in metrics and performance measures, allowing you to make better use of limited time to focus and prioritize improvement. Attendees will get to participate in the famed “Red Bead Experiment,” which is a fun way to bring these lessons to life. We will also learn how to create and interpret process behavior charts that help us understand when statistically-significant improvements have been made or when a system requires the right kind of investigation and improvement interventions.

Learning Objectives:

  • Create Process Behavior Charts from data sets
  • Use Process Behavior Charts to identify “signals” in performance metrics
  • Describe the three main rules used to identify signals
  • Predict future behavior of a metric in a “predictable” process
  • Articulate advantages of PBCs over other visualization and evaluation methods

Click here to learn more information and register.


Rosen Centre Hotel
9840 International Drive
Orlando, FL 32819 United States
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