--- title: "Habitual Excellence Episode #4: Ken Segel on Zero Harm and Theoretical Limits" description: "Welcome to the fourth episode of Habitual Excellence, presented by Value Capture. In this episode, Ken Segel, co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of zero harm." image: https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Untitled-design-34-Sep-06-2021-03-52-50-36-PM.png --- # Habitual Excellence Episode #4: Ken Segel on Zero Harm and Theoretical Limits June 1, 2020 Written by Mark Graban ## Listen: ## Episode Synopsis: Welcome to the fourth episode of [**Habitual Excellence**](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by Value Capture. In this episode, [**Ken Segel**](https://valuecapturellc.com/staff/ken-segel/), co-founder and managing director of Value Capture, has a conversation with host [**Mark Graban**](https://valuecapturellc.com/staff/mark-graban/) on the theme of [zero harm](https://www.valuecapturellc.com/zero-harm). The late [**Paul O'Neill**](https://valuecapturellc.com/staff/paul-h-oneill/), the first non-executive chairman of Value Capture, always talked about the need for leaders to set goals that are at the “[theoretical limits](https://www.valuecapturellc.com/theoretical-limits)” of performance. How can such goals be aspirational and inspiring to everybody in an organization? How are these goals a necessary contributor to habitual excellence? **[Click to visit the main Habitual Excellence podcast page](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/).** ## Subscribe: To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast. [![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1)   [Podcast](https://www.valuecapturellc.com/blog/tag/podcast), [COVID](https://www.valuecapturellc.com/blog/tag/covid), [Zero Harm](https://www.valuecapturellc.com/blog/tag/zero-harm) ![Mark Graban](https://www.valuecapturellc.com/hubfs/Mark%20Graban%20Chair%20Lean%20Head%20Square%20600.jpg) #### Written by [ Mark Graban ](https://www.valuecapturellc.com/blog/author/mark-graban) Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-4-ken-segel-on-zero-harm-and-theoretical-limits) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-4-ken-segel-on-zero-harm-and-theoretical-limits) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-4-ken-segel-on-zero-harm-and-theoretical-limits) ### You may also like [Geoff Webster on the Meaning of “Habitual Excellence” ](https://www.valuecapturellc.com/blog/habitual-excellence-episode-5-geoff-webster-on-the-meaning-of-habitual-excellence) ##### [Geoff Webster on the Meaning of “Habitual Excellence”](https://www.valuecapturellc.com/blog/habitual-excellence-episode-5-geoff-webster-on-the-meaning-of-habitual-excellence) 8 June, 2020 Listen: [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-episode-5-geoff-webster-on-the-meaning-of-habitual-excellence) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-5-geoff-webster-on-the-meaning-of-habitual-excellence) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-5-geoff-webster-on-the-meaning-of-habitual-excellence) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-5-geoff-webster-on-the-meaning-of-habitual-excellence) [Habitual Excellence Episode #2: Ken Segel on Leadership in the Covid-19 Era ](https://www.valuecapturellc.com/blog/habitual-excellence-episode-2-ken-segel-on-leadership-in-the-covid-19-era) ##### [Habitual Excellence Episode #2: Ken Segel on Leadership in the Covid-19 Era](https://www.valuecapturellc.com/blog/habitual-excellence-episode-2-ken-segel-on-leadership-in-the-covid-19-era) 11 May, 2020 Listen: [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-episode-2-ken-segel-on-leadership-in-the-covid-19-era) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-2-ken-segel-on-leadership-in-the-covid-19-era) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-2-ken-segel-on-leadership-in-the-covid-19-era) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-2-ken-segel-on-leadership-in-the-covid-19-era) [Webinar Preview: Why Does the U.S. Need a National Patient Safety Board? ](https://www.valuecapturellc.com/blog/habitual-excellence-75-national-patient-safety-board-preview-segel-feinstein) ##### [Webinar Preview: Why Does the U.S. Need a National Patient Safety Board?](https://www.valuecapturellc.com/blog/habitual-excellence-75-national-patient-safety-board-preview-segel-feinstein) 12 January, 2023 [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-75-national-patient-safety-board-preview-segel-feinstein) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-75-national-patient-safety-board-preview-segel-feinstein) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-75-national-patient-safety-board-preview-segel-feinstein) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-75-national-patient-safety-board-preview-segel-feinstein) #### Submit a comment ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mark Graban", "url" : "https://www.valuecapturellc.com/blog/author/mark-graban" }, "dateModified" : "2026-01-08T18:19:46.357Z", "datePublished" : "2020-06-01T18:31:33.000Z", "headline" : "Habitual Excellence Episode #4: Ken Segel on Zero Harm and Theoretical Limits", "image" : [ "https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Untitled-design-34-Sep-06-2021-03-52-50-36-PM.png" ], "mainEntityOfPage" : { "@id" : "https://www.valuecapturellc.com/blog/habitual-excellence-episode-4-ken-segel-on-zero-harm-and-theoretical-limits", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.valuecapturellc.com/hubfs/social-suggested-images/www.valuecapturellc.comhs-fshubfsValue%20Capture%20White%20Logo%20Transparent-3.png" }, "name" : "Value Capture" } } ```