Ken Segel

Helen Zak Headshot

Lean Healthcare Expert Helen Zak Joins Value Capture

Pittsburgh, PA, January 28, 2019 — Helen Zak, one of the most respected figures in healthcare improvement and principle-driven leadership across industries, has joined Value Capture. Helen will serve as Senior Advisor, Partnerships, overseeing all of Value Capture’s efforts to develop Trusted Advisory relationships with healthcare leaders determined to lead their institutions to sustainable excellence, […]
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Value Capture Welcomes Lean Healthcare Expert and Coach Tony Milian

Pittsburgh, PA, November 8, 2018 – Value Capture welcomes Tony Milian, a passionate coach, practitioner, and designer of healthcare system transformation. He joins the widely respected team at Value Capture as a Senior Advisor. “Driving sustainable system-wide transformative levels of performance improvement continues to be a significant challenge for healthcare leaders. Only a few trusted advisory […]
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Lean Operational Pioneer and Improvement Coach Bill Boyd Joins Value Capture

Pittsburgh, PA, October 26, 2018  — Value Capture welcomes Bill Boyd, a proven healthcare operations leader, thought leader and practitioner in coaching and implementing process improvement methodologies, including Lean (developed in manufacturing as the Toyota Production System).  He joins the internationally respected team of trusted advisors at Value Capture, bringing his deep expertise as a coach […]
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Paul O’Neill Receives the Exemplary Leadership Award from the Johnson Institute for Responsible Leadership

Each year, the University of Pittsburgh Graduate School of Public and International Affairs selects a leader who exemplifies the values and ideals of the Johnson Institute – leadership, integrity, and accountability. The selection process is rigorous, involving an external nominating committee and a staff of students who research candidates for the award. This prestigious recognition was […]
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Shingo Principles + Gritty Resilience = Sustaining a Learning and Improvement Culture

“You have to be resilient and gritty in your pursuit of [safety]. It’s every event, every day, with people committed to understanding what happened and a commitment to make sure it doesn’t happen again,” said Dr. Richard Shannon, Executive Vice President of Health Affairs at the University of Virginia Health System, in his keynote address at the […]
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Ken Segel

Succeed in Spite of Bureaucracy – A Harvard Business Review Article by Ken Segel

Harvard Business Review published Ken Segel's article, “Bureaucracy is Keeping Health Care from Getting Better.” This article describes successful countermeasures taken by a number of health systems to tear down the value-destroying barriers that bureaucratic structures throw up. Ken notes that in many organizations, “Bureaucracy is destroying value in innumerable antivirals ways, including slowing problem solving, discouraging innovation, and […]
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D. Geoffrey Webster

Fifth International High Reliability Conference Proceedings Feature Value Capture’s Geoff Webster

The proceedings of the Fifth International High Reliability Conference, hosted by The Joint Commission, feature the testimony of Value Capture Principal Geoff Webster and other thought leaders in the field.   Webster's call that “We must have the courage to aim for perfect” frames the opening page of the proceedings.  The conference was intended to […]
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