Featured Client Case Study
Improving Patient Experience through a New Primary-Care Process
“Our traditional practice model in primary care was antiquated. It was not efficient, we knew we could provide better quality and safety of care to…
Additional Case Studies
Observing To Better Understand: The Davis Way
A vibrant daily learning and management system — one which executives, physicians, management- and staff-level employees use, and which possesses clear team-defined improvement goals, actionable…
Case Study: San Mateo Medical Center Specialty Care
Leveraging Inarguable Priorities To Accelerate Specialty Care For San Mateo Medical Center Patients Almost by definition, when a primary care physician identifies a need for…
Finding The Flow – How Davis Medical Center Makes Better Connections With Patients Thanks To Its New Patient Access Center And Registration Process
Key results: The rate of patients calling and speaking to a clinic staff member increased from 63% to 95% Insurance denials due to registration and…
Value Capture Is Proud To Help HHS Build A Sustainable System For Continuous Improvement, Toward Fulfilling Its Vision Of “Best Care For All.”
Key Points: From January 2016 – April 2017, more than 425 improvements—and counting—have been initiated by frontline staff, ranging from patient safety improvements to enhancing…
Aflac Insurance
Aflac worked with Value Capture to develop a Daily Management System, an advanced Lean approach. The result? Employee engagement was driven “through the roof,” dramatically…
UPMC
Value Capture’s work with this health system produced the most successful safety model in American healthcare to date. UPMC Northwest in Franklin, PA had a…
LifeCare Hospitals of Pittsburgh
A redesign of this hospital’s medication-use pathway resulted in reduced illegibility and incompleteness by 77% in just 60 days. This 155-bed Long Term Acute Care…
Allegheny Health Network: Reducing Injuries
When Forbes Hospital, part of the Allegheny Health Network, wanted to eliminate patient and staff injuries, they came to Value Capture for coaching. Now, rather…
Mercy Medical Center North Iowa
This healthcare organization was already committed to the principles of Lean, and had enjoyed many successes. But leadership believed there was still more value to…
University of Pennsylvania Health System: Zero Infections
After incorporating Value Capture teaching, The University of Pennsylvania Health System (UPHS) in Philadelphia achieved what few people thought was possible – zero blood stream…
Bristol Regional Medical Center: Improving Patient Care and Reducing Cost
This hospital wanted to redesign its environmental services process. With Value Capture’s teaching, they achieved improvements in space, costs and patient care. For this hospital…
New England Baptist Hospital – Pharmacy Improvements
Pharmacists at this hospital were wasting 2.5 hours every day trying to resolve problems related to unclear medication orders. With Value Capture’s methods, the time…
University of Virginia Health System (UVA)
In just two years with Value Capture, this health system has saved millions of dollars while improving patient outcomes and reducing mortality. Even more remarkable,…
Holston Valley Medical Center: Saving Millions in the Medication Process
Using Value Capture principles, staff redesigned the medication process at Wellmont Holston Valley saving millions of dollars and dramatically reducing waste. Staff at Wellmont Holston…