Podcast Trailer: Habitual Excellence, presented by Value Capture

Episode Synopsis:

This trailer provides a preview of the types of voices and content that you’ll hear in our podcast. Appearing are Geoff Webster, Paul H. O’Neill, and Ken Segel. The host is Mark Graban. You’ll hear a preview of the key themes of the first few episodes, along with powerful leadership principles that are required to create a state of habitual excellence in your organization.

Scroll down to see how to subscribe and to read a transcript.

Click to visit the main Habitual Excellence podcast page.

Listen:

Future Episodes:

In the first episodes, you’ll hear discussions such as:

• Ken Segel, on Zero Harm and Theoretical Limits
• Geoff Webster, on Habitual Excellence
• Tony Millan, on Preoccupation with Failure (High Reliability Organizations)
• John Collodora, on Sensitivity to Operations (HRO)
• Paul H. O’Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today!

Transcript:

Habitual Excellence Episode #4: Ken Segel on Zero Harm and Theoretical Limits

Listen:

Scroll down for a transcript, how to subscribe, and more.

Episode Synopsis:

Welcome to the fourth episode of Habitual Excellence, presented by Value Capture.

In this episode, Ken Segel, co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of zero harm. The late Paul O’Neill, the founder of Value Capture, always talked about the need for leaders to set goals that are at the “theoretical limits” of performance. How can such goals be aspirational and inspiring to everybody in an organization? How are these goals a necessary contributor to habitual excellence?

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions such as:

• Geoff Webster, on Habitual Excellence
• John Collodora, on Sensitivity to Operations (HRO)
• Paul H. O’Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)
• Bill O’Rourke, retired Alcoa executive
• Steve Spear, on Learning From and Collaborating With Paul O’Neill
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Automated Transcript (click anywhere to play):

Habitual Excellence Episode #6: Bill O’Rourke on Using Paul O’Neill’s Playbook

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Episode Synopsis:

Welcome to Episode #6 of Habitual Excellence, presented by Value Capture.

Today, host Mark Graban is joined by Bill O’Rourke, a former Alcoa vice president who was deeply influenced by our founder (and former Alcoa CEO), the late Paul O’Neill. In the episode, Bill shares his recollections and reflections about Mr. O’Neill joining Alcoa and why he calls him “the most enlightened leader I’ve ever known.” Bill also talks about how he used Mr. O’Neill’s “playbook” when he led the Alcoa business in Russia.

Bill is the author of the book The Business Ethics Field Guide: The Essential Companion to Leading Your Career and Your Company to Greatness, which has a foreword by Mr. O’Neill, which includes this: 

“Everything a leader does is examined by the people in the organization.  Your people will compare what you do with what you say.  What you do defines you and becomes the default standard for your organization.”   

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• John Collodora, on Sensitivity to Operations (HRO)
• Dr. Lisa Yerian, on Patients First and Habitual Excellence
• Steve Spear, on Learning From and Collaborating With Paul O’Neill
• John Toussaint, MD on Lessons from Paul O’Neill
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Automated Transcript:

Habitual Excellence Episode #7: Dr. Lisa Yerian on Patients First at Cleveland Clinic

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Episode Synopsis:

Welcome to Episode #7 of Habitual Excellence, presented by Value Capture.

Today’s guest is Lisa Yerian, MD — the Chief Improvement Officer at Cleveland Clinic. Host Mark Graban and Lisa discuss the long-standing “patients first” mindset and why it doesn’t mean “patients only.” Cleveland Clinic is also focusing on becoming the best place to work, in addition to becoming the best place to receive care.

Lisa also talks about their “tiered daily huddles” and how those begin with a focus on quality and safety. How does “patients first” connect with the idea of “habitual excellence” and other work they are doing with Lean and continuous improvement? 

To learn more about the Cleveland Clinic Improvement Model, visit their website or email improve@ccf.org.

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• John Collodora, on Sensitivity to Operations (HRO)
• Steve Spear, on Learning From and Collaborating With Paul O’Neill
• John Toussaint, MD on Lessons from Paul O’Neill
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Automated Transcript:

Habitual Excellence Episode #9: John Collodora on “Sensitivity to Operations” (HRO)

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Scroll down for a transcript, how to subscribe, and more

Episode Synopsis:

Welcome to Episode #9 of Habitual Excellence, presented by Value Capture.

Our guest is John Collodora, a Value Capture client advisor who brings deep and diverse experience to the Value Capture team, with 25 years in manufacturing, supply chain, and healthcare before joining the firm.

Paul and host Mark Graban discuss the second trait of High Reliability Organizations, “sensitivity of operations.” What does this phrase mean? What’s the context for why this is important, especially in healthcare? John also shares some examples of this trait in practice. You can also listen, in Episode #3, to Tony Millian talk about the first trait, “preoccupation with failure.”

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Steve Spear, on Learning From and Collaborating With Paul O’Neill
• John Toussaint, MD on Lessons from Paul O’Neill
• Ken Snyder on the Shingo Model
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript:

Habitual Excellence Episode #10: John Toussaint, MD on Being Influenced by Paul O’Neill

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Scroll down for a transcript, how to subscribe, and more

Episode Synopsis:

Welcome to Episode #10 of Habitual Excellence, presented by Value Capture.

Our guest is John Toussaint, MD, one of the leading voices in the global “Lean healthcare” movement. He’s the author of three Shingo-award winning books, including Management on the Mend. His next book, co-authored with Kim Barnas, will be released soon and it’s titled Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare.

Dr. Toussaint and host Mark Graban discuss his reflections on his time learning from the late Paul O’Neill, the founder of Value Capture. What does “habitual excellence” mean to him? Why was Paul one of the first people John called when he launched his non-profit organization, Catalysis?

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Steve Spear, on Learning From and Collaborating With Paul O’Neill
• Ken Snyder on the Shingo Model
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript:

Habitual Excellence Episode #11: Dr. Eric Dickson on CEO Leadership During Covid-19; No Layoffs, No Furloughs

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Episode Synopsis:

Welcome to Episode #11 of Habitual Excellence, presented by Value Capture.

Joining us today is Eric W. Dickson MD, MHCM, FACEP, he is President and Chief Executive Officer and UMass Memorial Health Care. In today’s episode, Eric talks about Lean as a transformation strategy and a management system — why it’s not just frontline problem solving. That said, what are the parallels between Lean problem solving and strategic thinking. What’s the importance of focusing on safety and how did Paul O’Neill influence his thinking.?

Host Mark Graban also asks Eric about his commitment to no layoffs and no furloughs during the Covid pandemic and how that came to be.

Click to visit the main Habitual Excellence podcast page.

Watch on YouTube:

Via YouTube

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Steve Spear, on Learning From and Collaborating With Paul O’Neill
• Kathryn Correia on a CEO’s role in Lean Transformation Strategy
• Ken Snyder on the Shingo Model
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript:

Habitual Excellence Episode #13: Steve Spear on Learning with Paul O’Neill and “Yay Science”

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Episode Synopsis:

Welcome to Episode #13 of Habitual Excellence, presented by Value Capture.

Joining us today is Steven J. Spear, a Senior Lecturer at MIT’s Sloan School of Management and Senior Fellow at the Institute for Healthcare Improvement. His book, The High Velocity Edge, has won the Philip Crosby Medal from the American Society for Quality (ASQ) in 2011. Spear has a doctorate from Harvard Business School, a master’s in engineering and in management from MIT, and a bachelor’s degree in economics from Princeton. He’s also the creator of See to Solve and is principal in his firm HVELLC.

Today, host Mark Graban talks to Steve about his experiences working with, and learning from, Paul O’Neill during his time as CEO at Alcoa. Steve connects important dots between organizations like Toyota, the U.S. Navy, Alcoa, and healthcare organizations that are seeking habitual excellence. How can we learn and evolve rapidly in this era of Covid-19? They talk about this and more, in an episode that was recorded in mid May.

Watch on YouTube

YouTube Link

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Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
• Jose Bustillo, client advisor with Value Capture
• Ken Snyder, executive director of the Shingo Institute
• Paul Pejsa, director at Catalysis
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript:

Habitual Excellence Episode #20: Patrick Anderson on the Lasting Influence of Paul O’Neill

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Welcome to Episode #20 of Habitual Excellence, presented by Value Capture.

Our guest today is Patrick Anderson, the CEO of the Rural Alaska Community Action Program, Inc. (or “RurAL Cap”). Host Mark Graban asks about how the late Paul O’Neill‘s words and example influenced Patrick as a CEO when it comes to safety, leadership, and organizational transformation.

“I count Secretary O’Neill as one of those giants that inspired me early on and drove me to learn and to work a little bit harder.”

Patrick Anderson

If you’d like to hear more from Patrick, you can listen to Mark’s previous podcasts with him in his “Lean Blog Interviews” series.

Quotes:

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Dr. Steve Muething, Cincinnati Children’s Hospital
• Cliff Orme, President of International Hospital Corporation
• Bill Boyd, Value Capture
• Aravind Chandrasekaran, PhD, The Ohio State University
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript

Habitual Excellence Episode #19: Value Capture Team on Safety for Patients and Staff

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Welcome to Episode #19 of Habitual Excellence, presented by Value Capture.

Today, you’ll hear people from the firm Value Capture talk about why patient safety is important to them and how staff safety is an equally important and intertwined concept. How do we work toward #ZeroHarm?  #UniteForSafeCare We post this video in recognition of the WHO World Patient Safety Day 2020. 

The episode includes: Ken Segel, Bill Boyd, John Collodora, Helen Zak, Geoff Webster, Melissa Moore, Shana Padgett, Mark Graban, and Vickie Pisowicz.

Watch:

Quotes:

Coming soon…

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
• Dr. Steve Muething, Cincinnati Children’s Hospital
• Cliff Orme, President of International Hospital Corporation
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript

Habitual Excellence Episode #18: Didier Rabino on the Three Systems of Lean

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Welcome to Episode #18 of Habitual Excellence, presented by Value Capture.

Our guest today is Didier Rabino, a client advisor with Value Capture.

Today, host Mark Graban asks Didier to share his experience with the “three systems” — work system, improvement system, and management system. How do those systems work together to form an interconnected operations system? Didier shares his experiences from manufacturing and from healthcare in this episode.

Didier is co-presenting a free webinar on Tuesday, September 15th, called “Leading with Respect: Standard Work for Frontline Leaders” — register here. Thanks to KaiNexus for hosting this event.

Also, check out a whitepaper co-authored by Didier about some of the experiences at Sutter Health, titled “Pursuing Habitual Excellence” (free registration required).

Watch:

Quotes:

Coming soon…

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
• Dr. Steve Muething, Cincinnati Children’s Hospital
• Cliff Orme, President of International Hospital Corporation
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript

Habitual Excellence Episode #17: Ken Snyder on Shingo Principles & the Shingo Model

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Welcome to Episode #17 of Habitual Excellence, presented by Value Capture.

Our guest today is Ken Snyder, the executive director of the Shingo Institute.

Today, host Mark Graban asks Ken about topics including what habitual excellence means to him and why a principles-based approach is important. Ken shares important details about the Shingo Model and why Shingo’s drive for perfection, related to quality and safety — driving for zero — is such an important component to habitual excellence. We also discuss ideas about safely opening classrooms and a campus (Ken and the Shingo Institute are based out of Utah State University), but please keep in mind that this discussion was recorded in May 2020.

Watch:

Quotes:

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Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
• Dr. Steve Muething, Cincinnati Children’s Hospital
• Cliff Orme, President of International Hospital Corporation
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript

Habitual Excellence Episode #16: José Bustillo on Transferrable Principles from Lean Manufacturing

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Welcome to Episode #16 of Habitual Excellence, presented by Value Capture.

Our guest today is José Bustillo, a client advisor with Value Capture.

Today, host Mark Graban asks José about concepts and principles that are proven to be transferrable from manufacturing into healthcare, given that he has worked in both industries. Patients are not cars, but how can leaders in either setting create a culture and a management system that puts safety and quality first?

Watch:

Quotes:

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
• Ken Snyder, executive director of the Shingo Institute
• Dr. Steve Muething, Cincinnati Children’s Hospital
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript

Habitual Excellence Episode #15: Rhonda Brandon on Culture, Dignity, Respect, and Excellence in Care

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Episode Synopsis:

Welcome to Episode #15 of Habitual Excellence, presented by Value Capture.

Joining us today is Rhonda Brandon, the Chief Human Resources Officer and Sr. Vice President for Duke University Health System. From her bio:

“In her role, Brandon oversees efforts to advance a world-class workforce that positions the health system to meet our long-term strategic goals. She is a key driver of our initiatives to improve performance measurement, professional development and our work culture. She offers trusted counsel to senior staff, advocating on behalf of all of our employees.”

Today, host Mark Graban asks Rhonda the connections between treating everybody with dignity and respect and organizational excellence. What does dignity and respect look like on daily basis? How do inequity and racial injustice affect the workplace, patients, and caregivers? How does that impact continuous improvement? How does the aim of a world-class workforce lead to excellence in the delivery of care? We end with Rhonda sharing what she has learned that has been surprising over the past five months.

Quotes:

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Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
• Jose Bustillo, client advisor with Value Capture
• Ken Snyder, executive director of the Shingo Institute
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript

Habitual Excellence Episode #14: Paul Pejsa on Covid-19 Success Stories in Healthcare

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Episode Synopsis:

Welcome to Episode #14 of Habitual Excellence, presented by Value Capture.

Joining us today is Paul Pejsa, he is the director of the Catalysis Healthcare Value Network, based in Appleton, Wisconsin. Today, Paul talks with host Mark Graban and shares examples of health systems that are members of the CHVN who have done really outstanding work during the Covid-19 pandemic. Note, this episode was recorded in late May.

Organizations mentioned here include  Bryan Health (Nebraska), Nebraska Methodist Health System, UMass Memorial Healthcare, Integris Health (Oklahoma), Torrence Memorial Medical Center (California), and Children’s Mercy Hospital in Kansas City. How did they use daily huddles, A3 problem solving, and other Lean Management System practices? Listen to find out… (or watch)…

Watch on YouTube

YouTube Link

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Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
• Jose Bustillo, client advisor with Value Capture
• Ken Snyder, executive director of the Shingo Institute
• Rhonda Brandon, Chief Human Resources Officer, Duke University Health System
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript:

Habitual Excellence Episode #12: Kathryn Correia on a CEO’s Role in Better Delivering the Mission

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Episode Synopsis:

Welcome to Episode #12 of Habitual Excellence, presented by Value Capture.

Our guest is Kathryn Correia, the president and CEO of Legacy Health. Host Mark Graban asks Kathryn about how does she, as an outside CEO with experience leading other Lean transformations, decide which approach to take (and why does she avoid the word “transformation”)? Kathryn also talks about “finding the soul” of an organization — what resonated with the board and what resonated with staff? She also talks about how Value Capture has adapted with Legacy Health during the Covid-19 pandemic. How does Kathryn work to “model the way” as a leader, making sure people are safe?

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
• Steve Spear, professor at MIT Sloan
• Jose Bustillo, client advisor with Value Capture
• Ken Snyder, executive director of the Shingo Institute
• Paul Pejsa, director at Catalysis
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript:

Habitual Excellence Episode #8: Dr. Paul DeChant on Physician Burnout and Covid-19

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Episode Synopsis:

Welcome to Episode #8 of Habitual Excellence, presented by Value Capture.

Joining us today is Paul DeChant, MD, MBA, co-author of the book Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine 1st Edition. He is also a former healthcare CEO and currently serves as a Lean consultant and an executive coach. Learn more about him and his work through his website.

Paul and host Mark Graban discuss burnout — what is it and what are the causes and the impact? What can be done to reduce or prevent burnout, or if it’s occurred, recover from it? Does Paul think burnout is worse during the Covid-19 era?

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• John Collodora, on Sensitivity to Operations (HRO)
• Steve Spear, on Learning From and Collaborating With Paul O’Neill
• John Toussaint, MD on Lessons from Paul O’Neill
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Transcript:

Habitual Excellence Episode #5: Geoff Webster on the Meaning of “Habitual Excellence”

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Episode Synopsis:

Welcome to the fifth episode of Habitual Excellence, presented by Value Capture.

In this episode, Geoff Webster, co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of “habitual excellence,” a phrase used by our founder, the late Paul O’Neill. What is habitual excellence? How do leaders create the conditions for habitual excellence in an organization? We’ll discuss this and more.

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions such as:

• John Collodora, on Sensitivity to Operations (HRO)
• Paul H. O’Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)
• Bill O’Rourke, retired Alcoa executive
• Steve Spear, on Learning From and Collaborating With Paul O’Neill
• John Toussaint, MD on Lessons from Paul O’Neill
• More interviews and discussions, coming every week

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today! Please rate and review the podcast.

Automated Transcript:

Habitual Excellence Episode #2: Ken Segel on Leadership in the Covid-19 Era

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Episode Synopsis:

Welcome to the second episode of Habitual Excellence, presented by Value Capture.

Today, Ken Segel, co-founder and managing director of Value Capture, reads a blog post that he recently published. It’s a thought-provoking examination of what’s needed from leadership if we’re going to create safety in healthcare organizations.

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In the next episodes, you’ll hear guests including:

• Tony Millan, on Preoccupation with Failure (High Reliability Organizations)
• Ken Segel, on Zero Harm and Theoretical Limits
• Geoff Webster, on Habitual Excellence
• John Collodora, on Sensitivity to Operations (HRO)
• Paul H. O’Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)
• More interviews and discussions

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today!

Automated Transcript: (Click Anywhere to Play Audio)

Habitual Excellence Episode #3: Tony Milian on “Preoccupation with Failure”

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Episode Synopsis:

Welcome to the third episode of Habitual Excellence, presented by Value Capture.

Today, Tony Milian, a senior advisor with Value Capture, talks about High Reliability Organizations. One important trait of HROs is a “preoccupation with failure” and Tony explores that theme in a conversation with Mark Graban. What are some examples of this trait and how can this help us in our journey to zero harm?

Here is the video that Tony mentions in the podcast:

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions such as:

• Ken Segel, on Zero Harm and Theoretical Limits
• Geoff Webster, on Habitual Excellence
• John Collodora, on Sensitivity to Operations (HRO)
• Paul H. O’Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)
• Bill O’Rourke, retired Alcoa executive
• More interviews and discussions

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today!

Automated Transcript (click anywhere to play):

Habitual Excellence Bonus Episode: Paul H. O’Neill Sr. on Dignity and Respect

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This short bonus episode brings us the words of the late Paul O’Neill, Sr., the founder of our firm, Value Capture.

The clip is part of Episode #1 of the podcast series.

Scroll down to see how to subscribe and to read a transcript.

Click to visit the main Habitual Excellence podcast page.

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today!

Automated Transcript (Click Anywhere to Play Audio):

Habitual Excellence Episode #1: Paul H. O’Neill Sr.

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Episode Synopsis:

Welcome to the first episode of Habitual Excellence, presented by Value Capture.

Today, we honor the memory (and the words and actions) of Paul O’Neill, Sr., the founder of our firm, Value Capture. Mr. O’Neill passed away April 18, 2020 at the age of 84.

This episode shares the full audio from a 2009 speech that Mr. O’Neill delivered titled “The Irreducible Components of Leadership Needed to Achieve Continuous Learning and Continuous Improvement.” He talks about the fundamental components of leadership that are necessary for an organization to achieve greatness. The speech is also available on YouTube.

The speech was delivered to healthcare CEOs at an event sponsored by the Tennessee Hospital Association and BlueCross Blue Shield of Tennessee. In the speech, Mr. O’Neill shares what he learned during his career, which included 13 years as CEO of Alcoa, and serving for two years as the Secretary of the Treasury for President George W. Bush. He later co-founded the Pittsburgh Regional Healthcare Initiative and was a tireless advocate for habitual excellence in healthcare through Value Capture and other organizations.

I think you’ll find his words, and the calls to action for CEOs (and other leaders) to be timeless and compelling to this day, and beyond.

Scroll down to see how to subscribe and to read a transcript.

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In the first episodes, you’ll hear discussions such as:

• Ken Segel, on Zero Harm and Theoretical Limits
• Geoff Webster, on Habitual Excellence
• Tony Millan, on Preoccupation with Failure (High Reliability Organizations)
• John Collodora, on Sensitivity to Operations (HRO)
• Paul H. O’Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)

Subscribe:

To make sure you don’t miss an episode, be sure to subscribe today!

Automated Transcript (Click Anywhere to Play Audio):