Motivational Interviewing: The Key to Effective Conversations About Change [Webinar, July 28]

Please join Paola Torres, Sr. Performance Improvement Manager at Healthfirst, July 28, 2021, 1:00 p.m. – 2:00 p.m. EDT, for “Motivational Interviewing: The Key to Effective Conversations About Change,” a free webinar hosted by KaiNexus. The learning objectives are: Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI) Identify your customer’s readiness […]
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Revisiting an Interview of Paul O’Neill, Sr. From 2011

Listen: Scroll down for a transcript, how to subscribe, and more Notes: Welcome to Episode #45 of Habitual Excellence, presented by Value Capture. Today’s episode is a bit different than our usual interviews and conversations. Today, we are republishing an interview that Mark Graban did in 2011 with the late Paul O’Neill Sr., the former non-executive […]
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Are You Creating and Improving These Three Systems for Your Organization?

To achieve a state of habitual excellence, an organization needs to have three key systems in place: Work system Improvement system Management system To explain these three systems, we share an excerpt from a white paper about improving primary care at Sutter Health. The primary care patient-visit workflow requires synchronization among employees (i.e., doctors and […]
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Hospital CEO Mike Bundy on Transformational Leadership and Habitual Excellence [eBook]

Again, it was our privilege to be able to host the first Value Capture webinar that was titled: “Habitual Excellence Starts with Safety — Before, During, and After a Crisis” Ken Segel, our Value Capture CEO, was joined by Michael Bundy, Chief Executive Officer of Prisma Health Baptist Hospital and Prisma Health Baptist Parkridge Hospital, […]
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Free eBook: Habitual Excellence Starts with Safety — Before, During, and After a CrisisRead Now!