John Toussaint, MD on Being Influenced by Paul O’Neill

Listen: Scroll down for a transcript, how to subscribe, and more Episode Synopsis: Welcome to Episode #10 of Habitual Excellence, presented by Value Capture. Our guest is John Toussaint, MD, one of the leading voices in the global “Lean healthcare” movement. He’s the author of three Shingo-award winning books, including Management on the Mend. His next book, co-authored … Continue reading John Toussaint, MD on Being Influenced by Paul O’Neill