Habitual Excellence Episode #22: Dr. Steve Muething on Improving Safety in Children’s Hospitals

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Welcome to Episode #22 of Habitual Excellence, presented by Value Capture.

Our guest is Stephen E. Muething, MD, a pediatrician and Chief Quality Officer and the Co-Director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics at The University of Cincinnati College of Medicine. He is one the founders of the Children’s Hospital Solution for Patient Safety (SPS) and now serves as the Strategic Advisor.

“My research and national impact focus on high reliability, large scale healthcare safety and lean culture transformation.”

Stephen E. Muething, MD

In this episode, Mark Graban asks Dr. Meuthing about the influence that the late Paul O’Neill had on his approach to improving safety and quality in healthcare. Dr. Meuthing shares many lessons and examples about leading and inspiring others in this important work.


Video:


Quotes:

"[He said to our senior leadership team], I don't think you all are as serious about safety as you think you are.And I was just struck at that moment that I wanted to hang out with Paul O'Neill."

"Is it really right of you to be a leader of a healthcare organization and not know somebody was significantly injured today? And what was their name and how did it happen and what are we going to learn from that?"

"[Paul O'Neill] pushed us to put harm information out there on our internet. So everybody in our organization could see it. And then that blossomed into sharing that with everybody across all the children's hospitals."

"This is about the calling of leadership to do the right thing, and it can be tough and you have to be willing to take some risks.But when you're clear about what your true north is it makes it easier. It makes it clear on what the choices you need to make."

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Transcript