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Welcome to the fourth episode of Habitual Excellence, presented by Value Capture.
In this episode, Ken Segel, co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of zero harm. The late Paul O'Neill, the founder of Value Capture, always talked about the need for leaders to set goals that are at the “theoretical limits” of performance. How can such goals be aspirational and inspiring to everybody in an organization? How are these goals a necessary contributor to habitual excellence?
In future episodes, you'll hear discussions such as:
- Geoff Webster, on Habitual Excellence
- John Collodora, on Sensitivity to Operations (HRO)
- Paul H. O'Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)
- Bill O'Rourke, retired Alcoa executive
- Steve Spear, on Learning From and Collaborating With Paul O'Neill
- More interviews and discussions, coming every week
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Automated Transcript (click anywhere to play):
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio