Seizing the Healthcare Safety Opportunity:
Using the “Playbook” of Paul O’Neill [Webinar Recording]

​Presented on October 18, 2022

Presented by

  • Ken Segel, CEO of Value Capture
  • Mark Graban, Senior Advisor with Value Capture.

See the webinar learning objectives

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Watch the Recording

In healthcare organizations, the COVID crisis has damaged workers’ safety, both physically and psychologically.  Many organizations are struggling deeply with morale, and face difficulties in recruiting and retaining staff.

It's been demonstrated that every institution can rebuild trust and solve these challenges, by dramatically growing its ability to keep providers and patients safe by leading and engaging everyone in different ways. 

Paul O’Neill, the former Alcoa CEO, US Treasury Secretary, healthcare safety pioneer, and Value Capture’s first non-executive Chairman, relentlessly demonstrated a leadership “playbook” that started with workforce safety as the lever to achieve habitual excellence, which produced world-leading results in every core measure.   

The webinar will bring O’Neill’s approach to life for attending leaders by comparing typical practices in healthcare with case examples from Alcoa and the institutions in healthcare that have applied this "playbook."     

Learning Objectives

At the end of this webinar, you will understand:

  • The differences between the framework demonstrated by Paul O’Neill vs. typical leadership approaches
  • Applications of the "playbook" principles via case examples that illustrate each critical component
  • How to use safety as a non-arguable lever for creating habits that lead to habitual excellence in all measures
  • The breakthrough results that have been achieved through this approach

The recording page also includes "deeper dive" information including:

  • Video clips
  • Free eBooks
  • Podcast episodes
  • Blog posts
  • And more

Webinar Presenters

Ken Segel

Ken Segel

CEO and Co-Founder, Value Capture

Ken Segel is a co-founding principal of Value Capture and serves as Chief Executive Officer and Managing Director of the firm.

In this role, he provides support to CEOs of healthcare organizations dedicated to eliminating injuries and improving quality as a means to dramatically raise the clinical and financial performance of the entire institution.

Prior to forming Value Capture, Mr. Segel served as the founding director of the Pittsburgh Regional Healthcare Initiative (PRHI). PRHI achieved best-in-nation regional results in the elimination of several classes of risk for patients.

Before helping to create PRHI, Mr. Segel served for five years as Senior Program Officer at the Jewish Healthcare Foundation of Pittsburgh, where he guided many community health improvement initiatives and initiated the Foundation's formal public policy program.

Earlier in his career, Mr. Segel served as an aide to the leadership of the U.S. House of Representatives, directed the overnight operations in the 1992 Clinton-Gore presidential campaign “War Room,” and served as Policy Director and speechwriter for the Democratic Party. He also taught political organizing and election monitoring in Ukraine and Russia.

Mark Graban

Mark Graban

Senior Advisor and Director of Strategic Marketing, Value Capture

Mark Graban is widely known for his profound dedication to and deep experience in employing Lean principles and statistical methods to help leaders, professionals, and frontline staff embed continuous improvement throughout their organizations.

Since 2005, he has focused on helping healthcare leaders create the systems, define the measures and deploy the tools to improve quality of care, patient safety and experience; develop medical professionals and employees; and, build strong organizations for the long term. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His first book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, was, in 2009, the first healthcare book selected for a Shingo Research and Professional Publication Award. Mark co-authored Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, which also was a Shingo Research Award recipient. His most recent book is titled Measures of Success: React Less, Lead Better, Improve More.

Mark has partnered with a wide variety of departments in hospitals in the U.S., Canada, Europe and Asia. 

Mark is producer and host of our podcast, Habitual Excellence. In addition to working with clients, Mark is also the firm's Director of Strategic Marketing.