---
title: "eBook: Habitual Excellence Starts with Safety — Before, During, and After a Crisis"
description: "We hosted the webinar \"Habitual Excellence Starts with Safety — Before, During, and After a Crisis.\" You can view the webinar recording.You can now also read Mike Bundy's conversation with Ken Segel in a PDF eBook format!"
image: https://www.valuecapturellc.com/hubfs/Mike-Bundy-Webinar-Transcript-Cover-Value-Capture.jpg
---

![Mike-Bundy-Webinar-Transcript-Cover-Value-Capture](https://www.valuecapturellc.com/hubfs/Mike-Bundy-Webinar-Transcript-Cover-Value-Capture.png "Mike-Bundy-Webinar-Transcript-Cover-Value-Capture")

Download now using the form:

### Download the Mike Bundy / Prisma Health eBook

![Mike-Bundy-Webinar-Transcript-Cover-Value-Capture](https://www.valuecapturellc.com/hubfs/Mike-Bundy-Webinar-Transcript-Cover-Value-Capture.jpg "Mike-Bundy-Webinar-Transcript-Cover-Value-Capture")

Again, it was our privilege to be able to host the [first Value Capture webinar](https://valuecapturellc.com/habitual-excellence-starts-with-safety-before-during-and-after-a-crisis/?hsLang=en) that was titled:

# Habitual Excellence Starts with Safety — Before, During, and After a Crisis [eBook]

Ken Segel, our Value Capture CEO, was joined by [Michael Bundy](https://prismahealth.org/about-prisma-health/leadership), Chief Executive Officer of Prisma Health Baptist Hospital and Prisma Health Baptist Parkridge Hospital, and [Missy Danforth](https://www.leapfroggroup.org/about/executive-staff), Vice President of Health Care Ratings for [The Leapfrog Group](https://www.leapfroggroup.org/). You can [view the webinar recording](https://valuecapturellc.com/habitual-excellence-starts-with-safety-before-during-and-after-a-crisis/?hsLang=en).

You can now also read Mike Bundy's conversation with Ken Segel in a PDF eBook format!

## Contents:

- Learning from Paul O’Neill About Theoretical Limits
- Relentlessly Pursuing Zero Harm
- Making Time to Pursue Root Cause Analysis and Theoretical Limits
- The Waste Created by “Missing Pancake Syrup” and the Power of “What If”
- The CEO Leads by Example and Teaches Others
- Encouraging and Supporting Real-Time Problem Solving
- How The CEO and Other Leaders Keep the Focus on Safety
- “Rallying the Troops” or the Team
- Supporting the Team That’s Faced Strain, Stress, and Exhaustion
- Driving and Recognizing Results
- The Role of External Validation and Ratings

### Key results:

On the Prisma Health Parkridge campus, they went:

- 552 days without a [CAUTI](https://www.cdc.gov/hai/ca_uti/uti.html)
- 469 days without a [CLABSI](https://www.cdc.gov/hai/bsi/bsi.html)
- 177 days with no [C. diff.](https://www.cdc.gov/hai/organisms/cdiff/cdiff_infect.html)
- 426 days since a colon [SSI](https://www.cdc.gov/hai/ssi/ssi.html)
- 77 days since a hysterectomy SSI
- 335 days since a hip SSI
- 2,548 days since a knee SSI
- 2,548 days since a [VAP](https://www.cdc.gov/hai/vap/vap.html)

## Related Content

To see more about the webinar, check out these two blog post summaries that look at the webinar from two different perspectives:

[Highlights From Our First Webinar: Pancake Syrup and Raking Leaves as a Path to Safety and Quality](https://valuecapturellc.com/highlights-first-webinar-pancake-syrup-raking-leaves-path-safety-quality/?hsLang=en)

[Transformational Leadership Cannot be Delegated](https://valuecapturellc.com/transformational-leadership-cannot-be-delegated/?hsLang=en)