The Essentials of Excellence: An Overview of the Shingo Model 

This 4-hour virtual session will equip participants with a comprehensive understanding of organizational excellence by exploring key principles, behaviors, and systems as outlined in the Shingo Model. Participants will engage in discussions and hands-on activities to explore and apply the Shingo principles. This session will include a "Go & Observe" opportunity to identify and analyze the practical application of the Shingo principles within the organization. 

This activity will provide participants with a practical understanding of the Shingo Model's principles and how they drive organizational excellence through ideal behaviors and robust systems 

Learning Objectives: 

• Understand the Principles of Organizational Excellence: Delve into the Shingo Model's guiding principles, emphasizing continuous improvement and respect for every individual. 
• Learn Key Insights of Ideal Behaviors: Identify and discuss the behaviors that exemplify organizational excellence, focusing on leadership, empowerment, and integrity. 
• Explore the Relationship Between Behaviors, Systems, and Principles: Examine how behaviors are shaped by organizational systems and how they, in turn, reinforce the guiding principles. 
• Understand How Systems Drive Behaviors and Results: Analyze the role of systems in influencing employee behaviors and achieving desired outcomes. 
• Practical Application of the Shingo Guiding Principles Using Go & Observe: Engage in a practical exercise, "Go & Observe," to see the Shingo principles in action, fostering a deeper understanding of their real-world application.
   

Duration: Half-day workshop (4 hours) 

Faculty: Lisa Beckwith and Anthony Pepe, Senior Advisors at Value Capture

Virtual Go-and-See Host: Duke Regional Hospital