John is a participative leader; teams that he has coached have accomplished and sustained results of decreased: patient wait times; left-without-being-seen rates; cost per unit of service; infection rates; pressure ulcer rates; and falls. Additionally, John has coached teams that achieved increased: customer experience; availability of supplies; 1st case on-time start; and, engagement of care team members.
- Bachelor Mechanical Engineering, Operations Research – University of Minnesota, Institute of Technology
- M.S. Manufacturing Systems – University of Minnesota, Carlson School of Management & Institute of Technology