José Bustillo

Jose Alberti Bustillo Ruiz

Senior Advisor, Operational Excellence & Leadership Development

Hermosillo, Sonora, Mexico

Jose brings more than 20 years of experience in healthcare improvement to his work with Value Capture clients. Since joining us in 200717, he's partnered with healthcare leaders to build the systems and capabilities needed to deliver safer, more effective, while engaging every person in meaningful, continuous improvement.

Based in Hermosillo, Sonora, Mexico, Jose takes a hands-on, data-driven approach that's grounded in lean thinking, PDCA/A3 cycles, and team-based problem solving. He support clients in strategy deployment, facility and service design, process improvement, and building daily management systems that foster long-term performance and resilience.

Jose finds purpose in helping healthcare organizations care not only for their patients, but also for their people. One project he's especially proud of involved helping a client implement a collaborative care model that significantly improved outcomes, including reducing length of stay, cost per case, readmissions, and preventable mortality, while creating more than 100 process standards ad a highly engaged team contributing over 120 improvement ideas per month.

His work is guided by a belief that employee and patient safety must be a precondition for everything else, and that setting the goals to the ideal gives teams the motivation and direction to tackle every problem.

"What motivates me is seeing how people grow when they're given the opportunity to solve problems and improve what matters, for their patients, their coworkers, and themselves."