Leadership Archives

06 Sep 21

Leadership for Safety, Problem Solving, and Continuous Improvement at Duke HomeCare and Hospice

Listen: Scroll down for a transcript, video, how to subscribe, and more Notes: Welcome to Episode #50 of Habitual Excellence, presented by Value Capture. In today's episode, we're joined by two guests, two leaders from Duke HomeCare and Hospice, part of Duke Health. They are Cooper Linton, Associate Vice President, and Benita Pope, Director of Hospice […]

Habitual Excellence Podcast Episode Cover Image Ken Segel

23 Aug 21

Ken Segel on the Shingo Principle of “Create Value for the Customer”

Listen: Scroll down for a transcript, video, how to subscribe, and more Notes: Welcome to Episode #49 of Habitual Excellence, presented by Value Capture. Today's episode is another video essay from Ken Segel, the CEO of Value Capture. In his last video, Ken talked about the importance of the “Shingo Principles,” starting with “Create Constancy of […]

10 Aug 21

Leading with Safety: Accelerating Towards Habitual Excellence Executive Seminar

Coming in 2022 – Contact Us for Information and to Pre-Register Leadership matters. With it everything is possible. Without it, nothing is possible. Paul O'Neill, 1935-2020 Join Value Capture and The Leapfrog Group for this intensive and interactive two-day executive seminar for health system CEOs, executives, and Board Members who want to better understand their […]

09 Aug 21

Samuel Ashby, Legacy Health, on Fostering a Resilient Culture in Healthcare

Listen: Scroll down for a transcript, video, how to subscribe, and more Notes: Welcome to Episode #48 of Habitual Excellence, presented by Value Capture. Our guest today is Samuel Ashby, director of performance excellence at Legacy Health, an organization that Value Capture is pleased to work with and support. Samuel is a certified Toyota Production System […]

26 Jul 21

Timothy Pehrson, President and CEO of INTEGRIS Health on Leading the Improvement Charge

Listen: Scroll down for a transcript, video, how to subscribe, and more Notes: Welcome to Episode #47 of Habitual Excellence, presented by Value Capture. Our guest is Timothy Pehrson the President and Chief Executive Officer of INTEGRIS Health, based in Oklahoma. He has been in that role, and at INTEGRIS, since 2018. He came to INTEGRIS […]

23 Jul 21

Closing Gaps in Care for LGBTQIA+ Patients Through Lean Principles

As I blogged about last month, we all (including healthcare organizations) need to treat EVERYBODY with dignity and respect, not just during Pride Month, but beyond. Everybody, every day, everywhere. As the Shingo Principle states (and we blogged about recently): Respect Every Individual. Since Value Capture as well as our clients are working on improving […]

12 Jul 21

Ken Segel on the Shingo Principle of “Create Constancy of Purpose”

Listen: Scroll down for a transcript, video, how to subscribe, and more Notes: Welcome to Episode #46 of Habitual Excellence, presented by Value Capture. Today's episode is a video essay from Ken Segel, the CEO of Value Capture. Ken talks about the importance of the “Shingo Principles,” starting with “Create Constancy of Purpose.” What is a […]

06 Jul 21

My Summary of the Paul O’Neill “Playbook for Habitual Excellence”

Last year, I had the honor of compiling and editing three speeches by the late Paul O'Neill, Sr. into a book that we called A Playbook for Habitual Excellence. You can download this as a free PDF, or you can get it in Kindle or paperback formats. Below is the text of a summary section […]

28 Jun 21

Revisiting an Interview of Paul O’Neill, Sr. From 2011

Listen: Scroll down for a transcript, how to subscribe, and more Notes: Welcome to Episode #45 of Habitual Excellence, presented by Value Capture. Today’s episode is a bit different than our usual interviews and conversations. Today, we are republishing an interview that Mark Graban did in 2011 with the late Paul O’Neill Sr., the former non-executive […]

15 Jun 21

Transformational Leadership Cannot be Delegated

Leaders and employees throughout every healthcare organization know too well how precious time really is – and how often it is spent on tasks that fail to deliver value to patients. Medication stock-outs, incomplete charts when physicians round, and even breakfast trays missing syrup packets all steal time from providers, and thus steal time from […]

Leadership

Leadership for Safety, Problem Solving, and Continuous Improvement at Duke HomeCare and Hospice

Ken Segel on the Shingo Principle of “Create Value for the Customer”

Leading with Safety: Accelerating Towards Habitual Excellence Executive Seminar

Samuel Ashby, Legacy Health, on Fostering a Resilient Culture in Healthcare

Timothy Pehrson, President and CEO of INTEGRIS Health on Leading the Improvement Charge

Closing Gaps in Care for LGBTQIA+ Patients Through Lean Principles

Ken Segel on the Shingo Principle of “Create Constancy of Purpose”

My Summary of the Paul O’Neill “Playbook for Habitual Excellence”

Revisiting an Interview of Paul O’Neill, Sr. From 2011

Transformational Leadership Cannot be Delegated

A Closer Look at the Shingo Principle “Embrace Scientific Thinking”

This Friday, Let’s #UniteForSafeCare [Event]

Highlights from “Create Value for the Customer” Shingo Principle Episode

Leadership for Safety, Problem Solving, and Continuous Improvement at Duke HomeCare and Hospice

Our Latest Content

A Closer Look at the Shingo Principle “Embrace Scientific Thinking”

This Friday, Let’s #UniteForSafeCare [Event]

Highlights from “Create Value for the Customer” Shingo Principle Episode

Work is Really Difficult for Nurses Right Now. We Can’t Just Return to the Old Normal.

Ken Segel on the Shingo Principle of “Create Value for the Customer”

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