Posts by Mark Graban
Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."
Psychological Safety Means It's Safe to Ask for Help When You're Unsure
May 20, 2021Our definition of a phrase that's very important to us starts with: Psychological safety is “the belief that the environ...
Ken Segel on Hospital Command Centers and an Upcoming Webinar We're Hosting
May 16, 2021Listen: Scroll down for a transcript, how to subscribe, and more Notes: Welcome to Episode #42 of Habitual Excellence, p...
Dan Varnum on Developing People as Leaders in Healthcare
May 3, 2021Listen: Scroll down for video, a transcript, how to subscribe, and more Notes: Welcome to Episode #41 of Habitual Excell...
Paul O'Neill, Jr. Reflects on His Father — The First Anniversary of His Passing
April 18, 2021Listen: Scroll down for video, a transcript, how to subscribe, and more Notes: Welcome to Episode #40 of Habitual Excell...
Skip Steward on the Baptist Management System
April 5, 2021Listen: Scroll down for a transcript, how to subscribe, and more Welcome to Episode #39 of Habitual Excellence, presente...
Dr. Matt Pollard, Quality Improvement & Lean at Intermountain Healthcare
March 22, 2021Listen: Scroll down for a transcript, how to subscribe, and more Welcome to Episode #38 of Habitual Excellence, presente...
Nate Hurle on the Covid Vaccination Process at Cleveland Clinic
March 11, 2021This week, I released an hour-long podcast with Nate Hurle, a Senior Director of Enterprise Continuous Improvement at Cl...
Dr. David Mayer: A Moon Shot for Zero Patient Harm
March 8, 2021Listen: Scroll down for a transcript, how to subscribe, and more Welcome to Episode #37 of Habitual Excellence, presente...
Why CSI Winona is a Powerful Method for Improvement: Rachelle Schultz
February 22, 2021Listen: Scroll down for a transcript, how to subscribe, and more Welcome to Episode #36 of Habitual Excellence, presente...
Encouraging Vaccinating Organizations to See, Solve, and Share Process Problems
February 10, 2021At Value Capture, we help our clients establish systems that help everybody in an organization to see problems, solve pr...