Navigating Patient Flow Challenges: A Lean Approach to Root-Cause Problem Solving
Navigating Patient Flow Challenges: A Lean Approach to Root-Cause Problem Solving
August 22, 2023

Stop me if you have heard this before in your patient flow improvement work: “We just need to do ______, it’s best pract...

How "Lean" Healthcare Organizations Should Adjust to Massively Outperform
How "Lean" Healthcare Organizations Should Adjust to Massively Outperform
August 9, 2023

The following blog post, part 1 of 3, summarizes Ken Segel’s keynote address at the annual CLEAR Research Symposium in C...

The Power of Near-Miss Reporting: Enhancing Healthcare Quality & Safety
The Power of Near-Miss Reporting: Enhancing Healthcare Quality & Safety
August 2, 2023

In the healthcare field, patient and employee safety is of paramount importance. With human lives at stake, healthcare o...

Why Leaders Need to Go and See Front-line Work
Why Leaders Need to Go and See Front-line Work
June 27, 2023

I am starting this post with a very obvious statement. Leading a complex organization, such as a hospital or health syst...

Beyond 'Yes, But Leadership': 10 Steps to Achieve Zero Harm
Beyond 'Yes, But Leadership': 10 Steps to Achieve Zero Harm
May 12, 2023

This is the fifth blog post in the #RootCauseRacism series. In 2001, the "Crossing the Quality Chasm" report highlighted...

Improving Patient and Staff Safety With DEIA and Psychological Safety
Improving Patient and Staff Safety With DEIA and Psychological Safety
May 11, 2023

The fourth blog post in the #RootCauseRacism series. Adverse events during hospitalization are a major cause of patient ...