Leadership (3)
Why Leaders Need to Go and See Front-line Work
June 27, 2023I am starting this post with a very obvious statement. Leading a complex organization, such as a hospital or health syst...
Beyond 'Yes, But Leadership': 10 Steps to Achieve Zero Harm
May 12, 2023This is the fifth blog post in the #RootCauseRacism series. In 2001, the "Crossing the Quality Chasm" report highlighted...
Organizations Cannot Solve Problems Unless Leaders Admit Them and Help Others Feel Safe Speaking Up
May 9, 2023This is post #2 in the #RootCauseRacism series... As we explore concepts like psychological safety and Diversity, Equity...
Envisioning Systematically Safe Spaces
May 8, 2023This is the first post in the #RootCauseRacism series that runs through May 15th. It excites me to collaborate with the ...
Understanding Moral Injury in Healthcare with Wendy Dean, MD
February 8, 2023Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #77 of Habi...
Webinar Preview: Why Does the U.S. Need a National Patient Safety Board?
January 12, 2023Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #75 of Habi...
Washington Health System CEO Brook Ward on Innovation and Iteration for Nursing and Patient Care
December 7, 2022Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #74 of Habi...
HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
November 2, 2022Listen: Scroll down for a transcript, video, how to subscribe, and more Episode Synopsis: Welcome to Episode #73 of Habi...
Lessons From the Paul O'Neill Leadership Playbook [Transcript]
October 27, 2022Recently, Ken Segel and Mark Graban (both from Value Capture) presented a webinar titled: Seizing the Healthcare Safety ...
The Connections Between Joy in Work and Habitual Excellence
October 4, 2022As I wrote about in May, Ken Segel (our CEO) and I were invited to speak together at the Michigan Lean Consortium's annu...