Please join Paola Torres, Sr. Performance Improvement Manager at Healthfirst, July 28, 2021, 1:00 p.m. - 2:00 p.m. EDT, for "Motivational Interviewing: The Key to Effective Conversations About Change ," a free webinar hosted by KaiNexus . The learning objectives are:
Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI)
Identify your customer’s readiness for change based on key communication indicators
Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change
Please register for this webinar here .
In the meantime, you might be interested in...
Recording: Our Previous Value Capture Webinar
Click the link below to view the recording…
Habitual Excellence Starts with Safety: Before, During and After a Crisis
https://valuecapturellc.com/habitual-excellence-starts-with-safety-before-during-and-after-a-crisis/embed/#?secret=4KXALQkwUH
Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."
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