Mark has partnered with a wide variety of departments in hospitals in the U.S., Canada, Europe and Asia. Among these collaborations are: designing and coaching sustainable methodologies to implement continuous improvement practices; supporting staff-driven improvement methodologies and designing management systems; working with emergency and surgical departments in improvement processes and space design; participating in “Lean design” for the build-out of a new patient care tower, including process and space design collaboration with architects and the design team; and, helping leaders and staff analyze and address systemic patient and work flow problems.
Mark is producer and host of our podcast, Habitual Excellence. In addition to working with clients, Mark is also the firm's Director of Strategic Marketing.
- B.S., Northwestern University, Industrial Engineering
- M.S., Massachusetts Institute of Technology, Mechanical Engineering
- M.B.A., MIT Sloan School of Management, Leaders for Global Operations Program
As I blogged about last month, we all (including healthcare organizations) need to treat EVERYBODY with dignity and respect, not just during Pride Month, but
Listen: Scroll down for a transcript, video, how to subscribe, and more Notes: Welcome to Episode #46 of Habitual Excellence, presented by Value Capture. Today's episode
Last year, I had the honor of compiling and editing three speeches by the late Paul O'Neill, Sr. into a book that we called A