Mark is internationally recognized as a leading author and speaker on Lean healthcare. His first book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, was, in 2009, the first healthcare book selected for a Shingo Research and Professional Publication Award. Mark co-authored Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, which also was a Shingo Research Award recipient. His most recent book is titled Measures of Success: React Less, Lead Better, Improve More.
Mark has partnered with a wide variety of departments in hospitals in the U.S., Canada, Europe and Asia. Among these collaborations are: designing and coaching sustainable methodologies to implement continuous improvement practices; supporting staff-driven improvement methodologies and designing management systems; working with emergency and surgical departments in improvement processes and space design; participating in “Lean design” for the build-out of a new patient care tower, including process and space design collaboration with architects and the design team; and, helping leaders and staff analyze and address systemic patient and work flow problems.
Mark is producer and host of our podcast, Habitual Excellence.
- B.S., Northwestern University, Industrial Engineering
- M.S., Massachusetts Institute of Technology, Mechanical Engineering
- M.B.A., MIT Sloan School of Management, Leaders for Global Operations Program