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Episode Synopsis:
Welcome to Episode #88 of Habitual Excellence, presented by Value Capture.
In this special Veterans Day edition of the “Habitual Excellence” podcast, host Ken Segel interviews Dr. Kecia Kelly, Senior Vice President and Chief Nursing Officer at Legacy Health, who shares her extensive career journey from a commissioned officer in the U.S. Army Nurse Corps to various leadership roles in healthcare. Dr. Kelly discusses the importance of respect, leading by example, and influencing through relationships, highlighting her success in improving inpatient throughput and leading a partnership with Labcorp. She emphasizes the value of stepping out of comfort zones and leveraging strengths, sharing personal stories about her father and husband to illustrate the long-term impacts of military service. Dr. Kelly calls for greater empathy and understanding towards veterans, urging healthcare providers to ask the right questions and provide comprehensive care, while expressing pride in her service and the importance of upholding the Constitution.
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Written by Value Capture, LLC
We are consultants who act as trusted advisors that guide health systems determined to produce perfect health with zero harm, wait, or waste — for patients, teams, and communities. We work with organizations by solving their biggest problem and doing it in a sustainable way, with “no tradeoffs” leading to exceptional change in organizations and the knowledge to continue to improve.
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