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Episode Synopsis:
Welcome to Episode #89 of Habitual Excellence, presented by Value Capture.
In this episode of the "Habitual Excellence" podcast, Ken Segel, CEO of Value Capture, and CJ Kunnappilly, Chief Executive Officer at San Mateo Medical Center, discuss the critical role of leadership in fostering a culture of continuous improvement within healthcare organizations. They delve into the principles of habitual excellence, emphasizing the importance of real-time problem-solving and the application of Lean methodologies to achieve zero harm. CJ shares practical insights and experiences from their work, highlighting how these principles can drive significant improvements in patient safety and operational efficiency.
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Written by Value Capture, LLC
We are consultants who act as trusted advisors that guide health systems determined to produce perfect health with zero harm, wait, or waste — for patients, teams, and communities. We work with organizations by solving their biggest problem and doing it in a sustainable way, with “no tradeoffs” leading to exceptional change in organizations and the knowledge to continue to improve.
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