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Episode Synopsis:
Welcome to Episode #11 of Habitual Excellence, presented by Value Capture.
Joining us today is Eric W. Dickson MD, MHCM, FACEP, he is President and Chief Executive Officer and UMass Memorial Health Care. In today's episode, Eric talks about Lean as a transformation strategy and a management system — why it's not just frontline problem solving. That said, what are the parallels between Lean problem solving and strategic thinking. What's the importance of focusing on safety and how did Paul O'Neill influence his thinking.?
Host Mark Graban also asks Eric about his commitment to no layoffs and no furloughs during the Covid pandemic and how that came to be.
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Upcoming Episodes:
In future episodes, you'll hear discussions with guests including:
- Steve Spear, on Learning From and Collaborating With Paul O'Neill
- Kathryn Correia on a CEO's role in Lean Transformation Strategy
- Ken Snyder on the Shingo Model
- More interviews and discussions, coming every week
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Transcript:
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio
