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Episode Synopsis:
Welcome to the third episode of Habitual Excellence, presented by Value Capture.
Today, Tony Milian, a senior advisor with Value Capture, talks about High Reliability Organizations. One important trait of HROs is a “preoccupation with failure” and Tony explores that theme in a conversation with Mark Graban. What are some examples of this trait and how can this help us in our journey to zero harm?
Here is the video that Tony mentions in the podcast:
Click to visit the main Habitual Excellence podcast page.
Upcoming Episodes:
In future episodes, you'll hear discussions such as:
- Ken Segel, on Zero Harm and Theoretical Limits
- Geoff Webster, on Habitual Excellence
- John Collodora, on Sensitivity to Operations (HRO)
- Paul H. O'Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)
- Bill O'Rourke, retired Alcoa executive
- More interviews and discussions
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Automated Transcript (click anywhere to play):
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio
