Habitual Excellence Episode #7: Dr. Lisa Yerian on Patients First at Cleveland Clinic

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Episode Synopsis:

Welcome to Episode #7 of Habitual Excellence, presented by Value Capture.

Today’s guest is Lisa Yerian, MD — the Chief Improvement Officer at Cleveland Clinic. Host Mark Graban and Lisa discuss the long-standing “patients first” mindset and why it doesn’t mean “patients only.” Cleveland Clinic is also focusing on becoming the best place to work, in addition to becoming the best place to receive care.

Lisa also talks about their “tiered daily huddles” and how those begin with a focus on quality and safety. How does “patients first” connect with the idea of “habitual excellence” and other work they are doing with Lean and continuous improvement? 

To learn more about the Cleveland Clinic Improvement Model, visit their website or email improve@ccf.org.

Click to visit the main Habitual Excellence podcast page.

Upcoming Episodes:

In future episodes, you’ll hear discussions with guests including:

• John Collodora, on Sensitivity to Operations (HRO)
• Steve Spear, on Learning From and Collaborating With Paul O’Neill
• John Toussaint, MD on Lessons from Paul O’Neill
• More interviews and discussions, coming every week

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