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Welcome to Episode #53 of Habitual Excellence, presented by Value Capture.
In today's episode, our guest is Bill Boyd, a Senior Advisor with Value Capture. He was previously our guest in Episode 32 of the podcast, talking about “Improving in an Experimental Way; A3, PDSA, Kata, and More."
Bill also has a new role at Value Capture as the Director of Innovation, Learning and Networks.
In the episode, Bill discusses that role and the following with our host, Mark Graban:
- Tell us about that role — your duties and how it came to be?
- A free 15-minute virtual learning course, “3 systems: A key to transformation”
- Episode 18 with Didier Rabino on the three systems
- Your initial hypothesis for the role and what are you learning so far?
- What is "world class" and how do we find data on who the world class organizations are, related to safety?
- How will this work and your focus benefit our clients?
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Written by Mark Graban
Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."
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