--- title: Bill Boyd on Improving in an Experimental Way; A3, PDSA, Kata, and More description: Our guest today is Bill Boyd, a Client Advisor with Value Capture. Bill Boyd is a seasoned healthcare professional with over a decade of practice integrating process improvement methodologies into how he leads.  He is passionate about collaborating with healthcare teams to create better care experiences and outcomes for patients and families. He joined Value Capture after 13 years at the health system ThedaCare. image: https://www.valuecapturellc.com/hubfs/Habitual-Excellence-Episode-Cover-Image-1-900x313.jpg --- # Bill Boyd on Improving in an Experimental Way; A3, PDSA, Kata, and More January 18, 2021 Written by Mark Graban ## Listen: *Scroll down for a transcript, how to subscribe, and more* Welcome to Episode #32 of [Habitual Excellence](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by Value Capture. Our guest today is [Bill Boyd](https://valuecapturellc.com/staff/bill-boyd/), a Client Advisor with Value Capture. Bill Boyd is a seasoned healthcare professional with over a decade of practice integrating process improvement methodologies into how he leads.  He is passionate about collaborating with healthcare teams to create better care experiences and outcomes for patients and families. He joined Value Capture after 13 years at the health system ThedaCare. Host [Mark Graban](https://valuecapturellc.com/staff/mark-graban/) and Bill have a free-flowing conversation about thinking of improvement as a series of experiments. Bill talks about the need to be disciplined and to follow the full Plan Do Check Act (or Plan Do Study Adjust) cycles. When is "failure" in our attempts to improve to be expected (if not celebrated) and when is it a major problem. Bill and Mark talk about that and more. [***Learn about a virtual interactive rapid-learning and improvement simulation workshop that Bill and Didier Rabino are teaching and moderating***.](https://valuecapturellc.com/hands-on-improvement-simulation-february-18-2021/) --- ## Video: --- ## Quotes: !["A [problem solving] failure can happen because we've become overconfident."](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/1-3.jpg) !["When we think about designing experiments, we think about trying to design those in the smallest test possible and then learning from every single step."](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/2-3.jpg) --- [Click to visit the main Habitual Excellence podcast page](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/). --- Subscribe: To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast. [![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1) --- --- ## Transcript   [Podcast](https://www.valuecapturellc.com/blog/tag/podcast), [Paul O'Neill](https://www.valuecapturellc.com/blog/tag/paul-oneill), [Problem Solving](https://www.valuecapturellc.com/blog/tag/problem-solving), [Toyota Kata](https://www.valuecapturellc.com/blog/tag/toyota-kata), [A3](https://www.valuecapturellc.com/blog/tag/a3) ![Mark Graban](https://www.valuecapturellc.com/hubfs/Mark%20Graban%20Chair%20Lean%20Head%20Square%20600.jpg) #### Written by [ Mark Graban ](https://www.valuecapturellc.com/blog/author/mark-graban) Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-32-bill-boyd-on-improving-in-an-experimental-way-a3-pdsa-kata-and-more) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-32-bill-boyd-on-improving-in-an-experimental-way-a3-pdsa-kata-and-more) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-32-bill-boyd-on-improving-in-an-experimental-way-a3-pdsa-kata-and-more) ### You may also like [Lean Operational Pioneer and Improvement Coach Bill Boyd Joins Value Capture ](https://www.valuecapturellc.com/blog/lean-operational-pioneer-and-improvement-coach-bill-boyd-joins-value-capture) ##### [Lean Operational Pioneer and Improvement Coach Bill Boyd Joins Value Capture](https://www.valuecapturellc.com/blog/lean-operational-pioneer-and-improvement-coach-bill-boyd-joins-value-capture) 26 October, 2018 Pittsburgh, PA, October 26, 2018 — Value Capture welcomes Bill Boyd, a proven healthcare operations leader, thought lead... [Read this article](https://www.valuecapturellc.com/blog/lean-operational-pioneer-and-improvement-coach-bill-boyd-joins-value-capture) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/lean-operational-pioneer-and-improvement-coach-bill-boyd-joins-value-capture) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/lean-operational-pioneer-and-improvement-coach-bill-boyd-joins-value-capture) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/lean-operational-pioneer-and-improvement-coach-bill-boyd-joins-value-capture) [Samuel Ashby, Legacy Health, on Fostering a Resilient Culture in Healthcare ](https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) ##### [Samuel Ashby, Legacy Health, on Fostering a Resilient Culture in Healthcare](https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) 10 August, 2021 [Read this article](https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/samuel-ashby-legacy-health-on-fostering-a-resilient-culture-in-healthcare) [Bill Boyd on His New Role as Director of Innovation, Learning and Networks ](https://www.valuecapturellc.com/blog/bill-boyd-new-role-director-innovation-learning-networks) ##### [Bill Boyd on His New Role as Director of Innovation, Learning and Networks](https://www.valuecapturellc.com/blog/bill-boyd-new-role-director-innovation-learning-networks) 19 October, 2021 [Read this article](https://www.valuecapturellc.com/blog/bill-boyd-new-role-director-innovation-learning-networks) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/bill-boyd-new-role-director-innovation-learning-networks) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/bill-boyd-new-role-director-innovation-learning-networks) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/bill-boyd-new-role-director-innovation-learning-networks) #### Submit a comment ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mark Graban", "url" : "https://www.valuecapturellc.com/blog/author/mark-graban" }, "dateModified" : "2021-10-13T20:10:52.371Z", "datePublished" : "2021-01-19T01:07:53.000Z", "headline" : "Bill Boyd on Improving in an Experimental Way; A3, PDSA, Kata, and More", "image" : [ "https://www.valuecapturellc.com/hubfs/Habitual-Excellence-Episode-Cover-Image-1-900x313.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.valuecapturellc.com/blog/habitual-excellence-episode-32-bill-boyd-on-improving-in-an-experimental-way-a3-pdsa-kata-and-more", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.valuecapturellc.com/hubfs/social-suggested-images/www.valuecapturellc.comhs-fshubfsValue%20Capture%20White%20Logo%20Transparent-3.png" }, "name" : "Value Capture" } } ```