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Welcome to Episode #31 of Habitual Excellence, presented by Value Capture.
Joining us today is Iman Nazeeri-Simmons, MPH, the Chief Operating Officer at St. Charles Health System. Today, host Mark Graban asks Iman about the three values that are so important to her:
- Joy
- Love
- Social Justice
Iman also talks about what it means to be aligned to values -- both personally and organizationally. How can we make sure that values are not just a slogan or a poster? How do the Shingo Principles affect her as a leader? How do we encourage behaviors that represent principles and values?
Mark and Iman also discuss what's often described as a "culture problem" and when would it be correct to call that "a leader behavior problem?" Iman also talks about what "respect for people" means to her, the value of "love of people," and honest, authentic communication. What does "respect for people" mean when we are having to manage conflict?
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Quotes:
!["[If you hear of a 'culture problem'], you actually have a 'leader behavior problem,' because all culture is the daily, monthly, yearly accumulation of leader behaviors."](https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Iman-Nazeeri-Simmons-Quote-Leader-Problem-2.jpg)
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Transcript
Written by Mark Graban
Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."
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