Listen:
Scroll down for a transcript, how to subscribe, and more
Welcome to Episode #17 of Habitual Excellence, presented by Value Capture.
Our guest today is Ken Snyder, the executive director of the Shingo Institute.
Today, host Mark Graban asks Ken about topics including what habitual excellence means to him and why a principles-based approach is important. Ken shares important details about the Shingo Model and why Shingo's drive for perfection, related to quality and safety — driving for zero — is such an important component to habitual excellence. We also discuss ideas about safely opening classrooms and a campus (Ken and the Shingo Institute are based out of Utah State University), but please keep in mind that this discussion was recorded in May 2020.
Watch:
Quotes:
Click for a larger view:
Click to visit the main Habitual Excellence podcast page.
Upcoming Episodes:
In future episodes, you'll hear discussions with guests including:
- Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
- Dr. Steve Muething, Cincinnati Children's Hospital
- Cliff Orme, President of International Hospital Corporation
- More interviews and discussions, coming every week
Subscribe:
To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast.
Transcript
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio
