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Welcome to Episode #17 of Habitual Excellence, presented by Value Capture.
Today, host Mark Graban asks Ken about topics including what habitual excellence means to him and why a principles-based approach is important. Ken shares important details about the Shingo Model and why Shingo's drive for perfection, related to quality and safety — driving for zero — is such an important component to habitual excellence. We also discuss ideas about safely opening classrooms and a campus (Ken and the Shingo Institute are based out of Utah State University), but please keep in mind that this discussion was recorded in May 2020.
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In future episodes, you'll hear discussions with guests including:
- Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
- Dr. Steve Muething, Cincinnati Children's Hospital
- Cliff Orme, President of International Hospital Corporation
- More interviews and discussions, coming every week
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Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio