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Welcome to Episode #18 of Habitual Excellence, presented by Value Capture.
Our guest today is Didier Rabino, a client advisor with Value Capture.
Today, host Mark Graban asks Didier to share his experience with the “three systems” — work system, improvement system, and management system. How do those systems work together to form an interconnected operations system? Didier shares his experiences from manufacturing and from healthcare in this episode.
Also, check out a whitepaper co-authored by Didier about some of the experiences at Sutter Health, titled “Pursuing Habitual Excellence” (free registration required).
In future episodes, you'll hear discussions with guests including:
- Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
- Dr. Steve Muething, Cincinnati Children's Hospital
- Cliff Orme, President of International Hospital Corporation
- More interviews and discussions, coming every week
To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast.
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio