Welcome to the second episode of Habitual Excellence, presented by Value Capture.
Today, Ken Segel, co-founder and managing director of Value Capture, reads a blog post that he recently published. It's a thought-provoking examination of what's needed from leadership if we're going to create safety in healthcare organizations.
In the next episodes, you'll hear guests including:
- Tony Millan, on Preoccupation with Failure (High Reliability Organizations)
- Ken Segel, on Zero Harm and Theoretical Limits
- Geoff Webster, on Habitual Excellence
- John Collodora, on Sensitivity to Operations (HRO)
- Paul H. O'Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)
- More interviews and discussions
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Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio