Habitual Excellence Episode #23: Dr. Tom Peterson on Healthcare Safety for Employees and Patients

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Welcome to Episode #23 of Habitual Excellence, presented by Value Capture.

Our guest is Dr. Tom Peterson, a vice president and the chief safety officer for Trinity Health, based in Michigan. He is a pediatrician and he’s been focuses on safety roles for the past 15 years or so.

In this episode, Mark Graban asks Dr. Peterson about the connections between employee safety and patient safety, as well as the principles of High Reliability Organizations (HROs). What are the leadership dimensions that drive culture and what is a “fully committed” top leader? How do they demonstrate their commitment and how do they engage every employee? They also explore lessons from Alcoa and other organizations outside of healthcare and why “zero” is a meaningful “aspirational goal.”


Video:


Quotes:


"[Lean leaders] are out there every day, engaging with the frontline, and they're connecting and they're learning from that."

"[Paul O’Neill] was my hero in safety... there is no better example of a leader driving safety in an organization than him."

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Transcript