Habitual Excellence Episode #26: Kedar Mate and Patricia McGaffigan on Workforce Safety & Patient Safety

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Welcome to Episode #26 of Habitual Excellence, presented by Value Capture.

We are joined by Kedar Mate, MD, President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. We are also joined by Patricia A. McGaffigan, RN, MS, CPPS, Vice President, Safety Programs, Institute for Healthcare Improvement (IHI), previously served as COO and Senior VP of Programs at the National Patient Safety Foundation until 2017, when the Foundation merged with IHI.

In this episode, our host Mark Graban asks Kedar and Patricia about the IHI National Action Plan to Advance Patient Safety, how this is connected to the late Paul O'Neill, and the connections between workforce safety and patient safety. We also chat about the IHI National Forum and how that is a virtual event this year.

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Quotes:

"[IHI] was founded on the concept that we could take methods that were developed largely in manufacturing and in industrial engineering — methods of quality and safety — and translate them to healthcare settings."

"We've we believe at IHI that health and healthcare can and must be better. And we have started to say there can be no quality without safety and equity."

"If you have an unsafe, unhealthy, or  absent workforce, how could we have a safe and well cared for patient population? A healthy and joyful workforce are absolutely critical to more error detection and mitigation."

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Transcript