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Welcome to Episode #27 of Habitual Excellence, presented by Value Capture.
We are joined today by Theresa Frei, R.N., M.B.A., the Chief Executive Officer of the Sutter Medical Foundation in California.
In this episode, our host Mark Graban asks Theresa about how previous Lean work prepared Sutter for Covid-19 and what they had to figure out as this happened. How did the organization address fear amongst patients and staff? How can leaders demonstrate humility? And, we discuss why leading with safety is so important. Theresa also shares how they accelerated a three-year telemedicine plan into just three weeks. She also shares about using Lean and continuous improvement principles to survive, rapidly adapt, and thrive during the challenges of the COVID pandemic, social unrest, and wildfires.
In future episodes, you'll hear discussions with guests including:
- Bill Boyd, Value Capture
- Rachna Shah, Carlson School of Management
- Rob MacIsssac, Hamilton Health Sciences
- More interviews and discussions, coming every week
To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast.
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio