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Welcome to Episode #31 of Habitual Excellence, presented by Value Capture.
Joining us today is Iman Nazeeri-Simmons, MPH, the Chief Operating Officer at St. Charles Health System. Today, host Mark Graban asks Iman about the three values that are so important to her:
- Joy
- Love
- Social Justice
Iman also talks about what it means to be aligned to values — both personally and organizationally. How can we make sure that values are not just a slogan or a poster? How do the Shingo Principles affect her as a leader? How do we encourage behaviors that represent principles and values?
Mark and Iman also discuss what's often described as a “culture problem” and when would it be correct to call that “a leader behavior problem?” Iman also talks about what “respect for people” means to her, the value of “love of people,” and honest, authentic communication. What does “respect for people” mean when we are having to manage conflict?
Video:
Quotes:
!["[If you hear of a 'culture problem'], you actually have a 'leader behavior problem,' because all culture is the daily, monthly, yearly accumulation of leader behaviors."](https://valuecapturellc.com/wp-content/uploads/2021/01/Iman-Nazeeri-Simmons-Quote-Leader-Problem.jpg)
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Upcoming Episodes:
In future episodes, you'll hear discussions with guests including:
- Bill Boyd, Value Capture
- More interviews and discussions, coming every other week in 2021.
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Transcript
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio
