Welcome to the fifth episode of Habitual Excellence, presented by Value Capture.
In this episode, Geoff Webster, co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of “habitual excellence,” a phrase used by our founder, the late Paul O'Neill. What is habitual excellence? How do leaders create the conditions for habitual excellence in an organization? We'll discuss this and more.
In future episodes, you'll hear discussions such as:
- John Collodora, on Sensitivity to Operations (HRO)
- Paul H. O'Neill, on The Irreducible Components of Leadership (audio from a 2009 speech)
- Bill O'Rourke, retired Alcoa executive
- Steve Spear, on Learning From and Collaborating With Paul O'Neill
- John Toussaint, MD on Lessons from Paul O'Neill
- More interviews and discussions, coming every week
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Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio