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Our guest today is Skip Steward, MBA, the Vice President and Chief Improvement Officer at Baptist Memorial Health Care. He is a co-author of the book Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata, with Patrick Graup and Brad Parsons. He's also one of the hosts of the “Connecting the Dots” podcast, along with two physician leaders from Baptist.
In today's episode, host Mark Graban asks Skip about topics including:
- Tell us about the health system, your role, and your background
- What is the Baptist Management System? What are the origins?
- What was the “model cell” site?
- How did you create “macro pull” from other sites then?
- Why and how did they stop being “infatuated with tools” and move on to understanding the “socio-technical” systems of Lean?
- What was the role of the CEO at that model site hospital?
- Why is it important to have a “safe space” for “mental wrestling” and discussion?
- What have you learned about engaging physicians?
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In future episodes, you'll hear discussions with guests including:
- Roxanna Gapstur: President and CEO, WellSpan Health
- Dan Varnum: Executive Coach; VarnumGroupLLC.com
- More interviews and discussions, coming every other week here in 2021.
- This podcast is part of the #LeanCommunicators Network.
To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast.
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio