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Welcome to Episode #16 of Habitual Excellence, presented by Value Capture.
Our guest today is José Bustillo, a client advisor with Value Capture.
Today, host Mark Graban asks José about concepts and principles that are proven to be transferrable from manufacturing into healthcare, given that he has worked in both industries. Patients are not cars, but how can leaders in either setting create a culture and a management system that puts safety and quality first?
In future episodes, you'll hear discussions with guests including:
- Patrick Anderson, CEO of Rural Alaska Community Action Program, Inc. (RurAL CAP)
- Ken Snyder, executive director of the Shingo Institute
- Dr. Steve Muething, Cincinnati Children's Hospital
- More interviews and discussions, coming every week
To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast.
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio