Listen:
Scroll down for a transcript, how to subscribe, and more
Welcome to Episode #29 of Habitual Excellence, presented by Value Capture.
Our guest is Rachna Shah, Professor of Supply Chain and Operations — Carlson School of Management, University of Minnesota. She has a PhD in Management Science from the Fisher College of Business, The Ohio State University, an MBA/MHA Business Administration (Finance) from the same, and a BA in Economics from Delhi University, India. Shah was on the PhD committee of Aravind Chandrasekaran, who was our guest in Episode #25.
Today, host Mark Graban asks Prof. Shah about the following topics and more:
- The seminal work on how to measure what Lean is
- The state of Lean instruction in academia and research
- What are some of the missing pieces, including the role of top management?
- Why is it important to teach the more cultural elements of Lean? What are those?
- Why did Paul O'Neill make a strong impression on her?
You can see some of her research and publications on her webpage. Here is the seminal paper she mentions: “Defining and developing measures of lean production.”
Video:
Quotes:
Click to visit the main Habitual Excellence podcast page.
Upcoming Episodes:
In future episodes, you'll hear discussions with guests including:
- Bill Boyd, Value Capture
- Alyson Gordon, Duke University Health System
- Iman Simmons, St. Charles Health
- More interviews and discussions, coming every week
Subscribe:
To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast.
Transcript
Mark Graban is a Senior Advisor for Value Capture and has served healthcare clients for over 15 years. Mark is internationally recognized as a leading author and speaker on Lean healthcare. He is the author of books including Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, and Measures of Success: React Less, Lead Better, Improve More. He is also host of our “Habitual Excellence” podcast. Mark's full bio
