--- title: Rachna Shah, Ph.D. on Lean in Academia and the Role of Leadership > Value Capture, LLC description: "Our guest is Rachna Shah, Professor of Supply Chain and Operations — Carlson School of Management, University of Minnesota. She has a PhD in Management Science from the Fisher College of Business, The Ohio State University, an MBA/MHA Business Administration (Finance) from the same, and a BA in Economics from Delhi University, India. Shah was on the PhD committee of Aravind Chandrasekaran, who was our guest in Episode #25." image: https://www.valuecapturellc.com/hubfs/Imported_Blog_Media/Habitual-Excellence-Episode-Cover-Image-Sep-06-2021-03-53-10-98-PM.png --- # Rachna Shah, Ph.D. on Lean in Academia and the Role of Leadership November 30, 2020 Written by Mark Graban ## Listen: *Scroll down for a transcript, how to subscribe, and more* Welcome to Episode #29 of [Habitual Excellence](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/), presented by Value Capture. Our guest is [Rachna Shah](https://carlsonschool.umn.edu/faculty/rachna-shah), Professor of Supply Chain and Operations — Carlson School of Management, University of Minnesota. She has a PhD in Management Science from the Fisher College of Business, The Ohio State University, an MBA/MHA Business Administration (Finance) from the same, and a BA in Economics from Delhi University, India. Shah was on the PhD committee of Aravind Chandrasekaran, who was [our guest in Episode #25](https://valuecapturellc.com/habitual-excellence-episode-25-aravind-chandrasekaran-on-continuous-improvement-psychological-safety/). Today, host [Mark Graban](https://valuecapturellc.com/staff/mark-graban/) asks Prof. Shah about the following topics and more: - The [seminal work](https://experts.umn.edu/en/publications/defining-and-developing-measures-of-lean-production) on how to measure what Lean is - The state of Lean instruction in academia and research - What are some of the missing pieces, including the role of top management? - Why is it important to teach the more cultural elements of Lean? What are those? - Why did [Paul O'Neill](https://www.valuecapturellc.com/staff/paul-h-oneill) make a strong impression on her? You can see [some of her research and publications](https://carlsonschool.umn.edu/faculty/rachna-shah) on her webpage. Here is the seminal paper she mentions: “[Defining and developing measures of lean production](https://experts.umn.edu/en/publications/defining-and-developing-measures-of-lean-production).” --- ## Video: --- ## Quotes: !["There is no bigger negative impact on employee morale than if you ask them what you could do better and then don't do it."](https://www.valuecapturellc.com/hs-fs/hubfs/Imported_Blog_Media/1-3-2.png?width=940&height=788&name=1-3-2.png) --- !["I think excellence is not something that you go into at just work or in your role as a manager, but it is really a habit."](https://www.valuecapturellc.com/hs-fs/hubfs/Imported_Blog_Media/2-3-2.png?width=940&height=788&name=2-3-2.png) --- [Click to visit the main Habitual Excellence podcast page](https://valuecapturellc.com/thought-leadership/our-podcast-habitual-excellence/). --- ## Subscribe: To make sure you don't miss an episode, be sure to subscribe today! Please rate and review the podcast. [![Subscribe or Follow - Habitual Excellence Podcast, Presented by Value Capture](https://no-cache.hubspot.com/cta/default/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1.png)](https://cta-redirect.hubspot.com/cta/redirect/5436566/8f2c6b31-ec1d-464b-a58e-665ee2313fe1) --- ## Transcript   [Podcast](https://www.valuecapturellc.com/blog/tag/podcast) ![Mark Graban](https://www.valuecapturellc.com/hubfs/Mark%20Graban%20Chair%20Lean%20Head%20Square%20600.jpg) #### Written by [ Mark Graban ](https://www.valuecapturellc.com/blog/author/mark-graban) Mark Graban has served healthcare clients since 2005. Mark is internationally recognized as a leading author and speaker on Lean healthcare. His latest book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." ##### Like it? Share it: [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-29-rachna-shah-ph-d-on-lean-in-academia-and-the-role-of-leadership) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-29-rachna-shah-ph-d-on-lean-in-academia-and-the-role-of-leadership) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-29-rachna-shah-ph-d-on-lean-in-academia-and-the-role-of-leadership) ### You may also like [Dr. Matt Pollard, Quality Improvement & Lean at Intermountain Healthcare ](https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) ##### [Dr. Matt Pollard, Quality Improvement & Lean at Intermountain Healthcare](https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) 23 March, 2021 [Read this article](https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/dr-matt-pollard-quality-improvement-lean-at-intermountain-healthcare) [Aravind Chandrasekaran on Continuous Improvement & Psychological Safety ](https://www.valuecapturellc.com/blog/habitual-excellence-episode-25-aravind-chandrasekaran-on-continuous-improvement-psychological-safety) ##### [Aravind Chandrasekaran on Continuous Improvement & Psychological Safety](https://www.valuecapturellc.com/blog/habitual-excellence-episode-25-aravind-chandrasekaran-on-continuous-improvement-psychological-safety) 26 October, 2020 Listen: Scroll down for a transcript, how to subscribe, and more [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-episode-25-aravind-chandrasekaran-on-continuous-improvement-psychological-safety) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-25-aravind-chandrasekaran-on-continuous-improvement-psychological-safety) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-25-aravind-chandrasekaran-on-continuous-improvement-psychological-safety) [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.valuecapturellc.com/blog/habitual-excellence-episode-25-aravind-chandrasekaran-on-continuous-improvement-psychological-safety) [Alyson Gordon on Developing Everyone, Every Day to See, Solve, and Share Problems ](https://www.valuecapturellc.com/blog/habitual-excellence-episode-30-alyson-gordon-on-developing-everyone-every-day-to-see-solve-and-share) ##### [Alyson Gordon on Developing Everyone, Every Day to See, Solve, and Share Problems](https://www.valuecapturellc.com/blog/habitual-excellence-episode-30-alyson-gordon-on-developing-everyone-every-day-to-see-solve-and-share) 8 December, 2020 [Read this article](https://www.valuecapturellc.com/blog/habitual-excellence-episode-30-alyson-gordon-on-developing-everyone-every-day-to-see-solve-and-share) [Twitter ](https://twitter.com/intent/tweet?url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-30-alyson-gordon-on-developing-everyone-every-day-to-see-solve-and-share) [LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.valuecapturellc.com/blog/habitual-excellence-episode-30-alyson-gordon-on-developing-everyone-every-day-to-see-solve-and-share) 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